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Thank you for making contact with the Aspen Healthcare.
Aspen is committed to providing a high standard of service. Our Customer Services Division is can be reached on our customer careline which can be called for enquiries, information relating to product lines, new launches and any listed product price.
For all enquiries including pricing or trading policies, please contact our customer careline on 0800 122 912 Mondays to Thursdays between 08h00 – 16h30, and Fridays between 08h00 – 15h30. The customer services division does not operate on weekends or public holidays. You are also able to email us using the following link: email us
Aspen’s products are available from your local pharmacy. Our consumer products are also available from most retail stores and supermarkets in South Africa.
Thank you for making contact with Aspen Pharmacare.
Whether you’re a customer, an investor, a healthcare professional, a journalist or a job seeker, you can find the best way to contact us below.
Please note, we cannot respond to questions about general medical information or questions regarding your personal medical condition. If you have questions about a specific medical condition, please consult a healthcare professional.
If you are looking for contacts within a specific country or market, you can search for specific contacts through our worldwide contact information.
At Aspen we take the safety of our patients and consumers very seriously. We know that side effects can happen but it is not always possible to predict who will get them. For this reason, it is vital for us to continuously monitor the safety of our products. By hearing about your experiences and others like you we are able to offer the best possible advice to those using Aspen’s products.
How to report a possible side effect?
To help us process your information quickly and effectively, please remember to report as much relevant information as possible.
At a minimum you will need to provide the following:
E-mail: Drugsafety@aspenpharma.com
Tel: 0800 122 912
By reporting side effects, you can help provide more information on the safety of medicines.
Aspen endeavours to promote a culture of openness and transparency throughout the Group. Employees and other stakeholders are encouraged to report unethical conduct and any transgressions of which they become aware.
An independently monitored whistleblowing hotline, Deloitte’s Tip-offs Anonymous, is available to employees across the Group’s businesses, whereby employees can report suspected fraud and/or activities which are considered to be transgressions of the Group’s Code of Conduct. Tip-offs training and awareness sessions are conducted periodically to promote use of the facility where necessary.
The Tip-offs service has also been extended globally to customers and suppliers of Aspen’s businesses.
All logged calls are reported to Aspen’s Group Ethics Committee for consideration. Where wrongdoing, unlawful conduct or a breach of Aspen’s policies or procedures is identified, corrective action is implemented in all instances to improve controls and to prevent recurrence of the incident.
The PDFs below provide additional information required to raise any concerns about unethical behaviour at Aspen.
ASPEN PHARMACARE:
REGISTERED OFFICE
Switchboard: +27 11 2393000
Customer Careline (SA): 0800 122 912
or 0800 112 912
Medical Careline (SA): 0800 118 088
Physical Address:
Healthcare Park
Woodlands Drive
Woodmead
Sandton
2052
Postal Address:
P O Box 1587
Gallo Manor
2052
Thank you for making contact with the Aspen Healthcare.
Aspen is committed to providing a high standard of service. Our Customer Services Division is can be reached on our customer careline which can be called for enquiries, information relating to product lines, new launches and any listed product price.
For all enquiries including pricing or trading policies, please contact our customer careline on 0800 122 912 Mondays to Thursdays between 08h00 – 16h30, and Fridays between 08h00 – 15h30. The customer services division does not operate on weekends or public holidays. You are also able to email us using the following link: email us
Aspen’s products are available from your local pharmacy. Our consumer products are also available from most retail stores and supermarkets in South Africa.
Thank you for making contact with Aspen Pharmacare.
Whether you’re a customer, an investor, a healthcare professional, a journalist or a job seeker, you can find the best way to contact us below.
Please note, we cannot respond to questions about general medical information or questions regarding your personal medical condition. If you have questions about a specific medical condition, please consult a healthcare professional.
If you are looking for contacts within a specific country or market, you can search for specific contacts through our worldwide contact information.
ASPEN PHARMACARE:
REGISTERED OFFICE
Switchboard: +27 11 2393000
Customer Careline (SA): 0800 122 912
or 0800 112 912
Medical Careline (SA): 0800 118 088
Physical Address:
Healthcare Park
Woodlands Drive
Woodmead
Sandton
2052
Postal Address:
P O Box 1587
Gallo Manor
2052
Switchboard: +27 11 2393000
Customer Careline (SA): 0800 122 912
or 0800 112 912
Medical Careline (SA): 0800 118 088
Healthcare Park
Woodlands Drive, Woodmead
Sandton, 2052
Aspen Pharmacare
www.aspenpharma.com
Hotline 0800 122 912
Trademarks are owned by or licensed to the Aspen Group of companies.
© 2025 Aspen Group of companies or its licensor. All rights reserved. Marketed by Pharmacare Limited t/a Aspen Pharmacare Co. Reg. No.: 1898/000252/06, Healthcare Park, Woodlands Drive, Woodmead, 2191.