Customer Services / contact us
Aspen is committed to providing a high standard of service. Our Customer Services Division is can be reached on our customer careline which can be called for enquiries, information relating to product lines, new launches and any listed product price.
For all enquiries including pricing or trading policies, please contact our customer careline on 0800 122 912 Mondays to Thursdays between 08h00 – 16h30, and Fridays between 08h00 – 15h30. The customer services division does not operate on weekends or public holidays. You are also able to email us using the following link: email us
- Supply Logistics
Aspen’s products are available from your local pharmacy. Our consumer products are also available from most retail stores and supermarkets in South Africa.
Switchboard: +27 11 2393000
Customer Careline (SA): 0800 122 912 or 0800 112 912
Medical Careline (SA): 0800 118 088
P O Box 1587
Thank you for making contact with Aspen Pharmacare.
Whether you’re a customer, an investor, a healthcare professional, a journalist or a job seeker, you can find the best way to contact us below.
Please note, we cannot respond to questions about general medical information or questions regarding your personal medical condition. If you have questions about a specific medical condition, please consult a healthcare professional.
If you are looking for contacts within a specific country or market, you can search for specific contacts through our worldwide contact information.
At Aspen we take the safety of our patients and consumers very seriously. We know that side effects can happen but it is not always possible to predict who will get them. For this reason, it is vital for us to continuously monitor the safety of our products. By hearing about your experiences and others like you we are able to offer the best possible advice to those using Aspen’s products.
How to report a possible side effect?
To help us process your information quickly and effectively, please remember to report as much relevant information as possible. At a minimum you will need to provide the following:
- The initials of the person who experienced the possible side effect and/or other identifiers, such as gender, date of birth
- The contact information of the reporter, namely the person who is reporting the issue
- A description of the possible side effect itself, such as the signs and symptoms experienced, date the possible side effect started and the result of the possible side effect.
- The name of the Aspen product involved.
For contact details and to report a possible side effect, please select your home region from the list below...
|Aspen Philippines||+63 27928026|
|Aspen Malaysia||03 7733 9795|
|Aspen Taiwan||+886 227303082|
|Aspen Mexico||1800 002 7736 (01800 00 ASPEN)
1800 849 6530 (Pharma)
1800 465 123 (Nutritionals)
|Aspen Colombia||1800 518 4007|
|Aspen Ecuador||1800 277 365|
|Aspen Chile||0800 260 799 / desde celular 29447479|
|Aspen Venezuela||0800 277 3683|
|Aspen CariCam||844 277 4226|
|Aspen Brazil||0800 026 2395|
|Aspen South Africa||0800 118 088|
|Aspen Canada||1 (844) 330-1213|
|Aspen Australia||1300 659 646 option 1|