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Customer Services / contact us

Aspen is committed to providing a high standard of service. Our Customer Services Division is can be reached on our customer careline which can be called for enquiries, information relating to product lines, new launches and any listed product price.

For all enquiries including pricing or trading policies, please contact our customer careline on 0800 122 912 Mondays to Thursdays between 08h00 – 16h30, and Fridays between 08h00 – 15h30. The customer services division does not operate on weekends or public holidays. You are also able to email us using the following link: email us

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  • Supply Logistics

Aspen’s products are available from your local pharmacy. Our consumer products are also available from most retail stores and supermarkets in South Africa.

Contact us

Switchboard: +27 11 2393000
Customer Careline (SA): 0800 122 912 or 0800 112 912

Medical Careline (SA): 0800 118 088

Physical Address:
Healthcare Park
Woodlands Drive

Postal Address:
P O Box 1587
Gallo Manor

Thank you for making contact with Aspen Pharmacare.

Whether you’re a customer, an investor,  a healthcare professional, a journalist or a job seeker, you can find the best way to contact us below.

Please note, we cannot respond to questions about general medical information or questions regarding your personal medical condition. If you have questions about a specific medical condition, please consult a healthcare professional.

If you are looking for contacts within a specific country or market, you can search for specific contacts through our worldwide contact information.

Report a possible side effect

At Aspen we take the safety of our patients and consumers very seriously. We know that side effects can happen but it is not always possible to predict who will get them. For this reason, it is vital for us to continuously monitor the safety of our products. By hearing about your experiences and others like you we are able to offer the best possible advice to those using Aspen’s products.

How to report a possible side effect?

To help us process your information quickly and effectively, please remember to report as much relevant information as possible.  At a minimum you will need to provide the following:

- The initials of the person who experienced the possible side effect and/or other identifiers, such as gender, date of birth

- The contact information of the reporter, namely the person who is reporting the issue

- A description of the possible side effect itself, such as the signs and symptoms experienced, date the possible side effect started and the result of the possible side effect.

- The name of the Aspen product involved.

For contact details and to report a possible side effect, please select your home region from the list below...

CountryPhone Number
Aspen Philippines+63 27928026
Aspen Malaysia03 7733 9795
Aspen Taiwan+886 227303082
Aspen Mexico1800 002 7736 (01800 00 ASPEN)
1800 849 6530 (Pharma)
1800 465 123 (Nutritionals)
Aspen Colombia1800 518 4007
Aspen Ecuador1800 277 365
Aspen Chile0800 260 799 / desde celular 29447479
Aspen Venezuela0800 277 3683
Aspen CariCam844 277 4226
Aspen Brazil0800 026 2395
Aspen South Africa0800 118 088
Aspen Canada1 (844) 330-1213
Aspen Australia1300 659 646 ­ option 1
Aspen MENA0097144393455
Aspen Japan0120161576

All other enquiries

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